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Let’s build a better workflow

Questions about an app, a demo, security or licensing? We'd love to help. Our team typically replies within one business day.

Average first reply under 4 business hours16 apps supported by the same team

Why get in touch

What we can help with

Product questionsFit, features and limitations
DemosA walkthrough on your own data
Licensing & billingTiers, quotes and renewals
Technical supportSetup, config and bug reports
PartnershipsReseller and referral programmes

Reach us directly

Direct channels

Call us+91 99224 71115Sales and pre-sales questions
Email supportsupport@rvsoftwares.inBest for technical issues and licensing
Support hoursMon–Fri, 9AM–6PM ISTTickets outside these hours are picked up next business day
Head officePune, IndiaRemote-first team across IST time zones
Raise a ticketSubmit a support requestTracked in our helpdesk with a reference number

Elsewhere

Support FAQ

Before you get in touch

Answers to the questions we are asked most often — how to reach the right person, what to include in a ticket, and how licensing, security and demos work for our apps.

Support is open

Mon–Fri, 9AM–6PM IST — tickets outside these hours are picked up the next business day.

Submit a support request

Raise a ticket in our helpdesk portal. Every request is tracked with a reference number, so nothing gets lost between replies and anyone on the team can pick it up with the full history in front of them. If you would rather use email, write to support@rvsoftwares.in — messages there reach the same support team. For technical issues these two routes are better than a phone call, because screenshots, logs and steps to reproduce can travel with the request. Either way, you'll get a reply from someone who works on the apps every day. Our team typically replies within one business day, and the reference number lets you follow up on the same thread at any time.

Yes. Setup and configuration questions are part of technical support. Raise a ticket describing what you are trying to achieve, which app and product you are using, and what you have tried so far. For a larger rollout, book a demo first so we can walk through the configuration on your own data before your team starts using it. Include screenshots of your current setup if you can. Telling us how many teams or projects will use the app also helps us suggest a sensible starting configuration.

Tell us which app you are using and on which product (Jira, Confluence or monday.com), whether your site is on Cloud, and what you expected to happen compared with what actually happened. Exact steps to reproduce, the text of any error message, a screenshot or short screen recording, and the browser you were using all help us answer on the first reply. Please never include passwords, API tokens or other credentials in a ticket. If the problem only affects some users or projects, tell us which ones. And if it started after a recent change, such as a new workflow or a permission update, mention that too.

Our support team works Monday to Friday, 9AM to 6PM India Standard Time (IST). Tickets that arrive outside those hours or on a weekend are picked up at the start of the next business day. We are a remote-first team working across IST time zones, with our head office in Pune, India. If your team works in a very different time zone, mention your preferred contact window in the ticket. A request raised late on a Friday, for example, is picked up at the start of the day on Monday.

Yes. Use Book a demo to schedule a walkthrough with our team on your own data, so you can check fit, features and limitations before you commit. You can also install any paid app from the Atlassian Marketplace or the monday.com Marketplace and evaluate it on a free trial first. Have a real example ready — a board, space or report you want to improve — and the walkthrough can focus on it. Demos are booked through our online calendar, so you can pick a time that suits your team.

Our paid apps are licensed and billed through the Atlassian Marketplace and the monday.com Marketplace, so pricing tiers, quotes and renewals follow each platform's standard process and appear alongside your other Marketplace subscriptions. If you have a question about a tier, need help with a quote or want to check a renewal, contact us with the app name and your site URL and we will help you sort it out. Marketplace invoices and payment methods themselves are managed in your Atlassian or monday.com account. Every paid app also includes a free trial, so you can evaluate it fully before a licence is needed.

Our Cloud apps carry the Runs on Atlassian badge, which means they run on Atlassian's infrastructure and your data is handled within Atlassian's environment. Our Security Policy and our Data Security & Privacy Statement, both linked in the footer, describe how we approach security and privacy in detail. If your security review needs anything those documents do not cover, ask us directly. Security questionnaires can be sent to support@rvsoftwares.in. Tell us your deadline when you send one, so we can plan the reply around your review.

How support works

From ticket to answer

What happens after you get in touch, step by step. Every request follows the same path, whether it is a quick setup question, a licensing check or a bug that needs a fix, so you always know where it stands and who is working on it.

01
You raise a request
Submit a ticket in our helpdesk portal or email support@rvsoftwares.in. Either route creates a tracked request with a reference number, so every reply, screenshot and log file stays together in one thread. Quote the reference number if you follow up, and anyone on the team can pick up the conversation with the full history in front of them. For sales or pre-sales questions, such as whether an app fits your use case or which tier you need, you can also call +91 99224 71115.
02
We confirm the details
A member of the team reads the request during support hours, Monday to Friday, 9AM to 6PM IST, and checks it against the app and product you are using. If something is missing, such as the steps to reproduce, the exact error text or whether your site is on Cloud, we ask for it straight away rather than guessing. Requests that arrive in the evening, overnight or at the weekend are picked up at the start of the next business day, with the full thread ready to read.
03
The people who build the app work on it
Setup and configuration questions are answered directly. Bugs are reproduced and passed to the developers of that app, and feature requests are weighed against the roadmap with the context you gave us. Because one team builds and supports every app, nothing is handed to a separate support desk that has never seen the code. For a larger rollout, booking a demo lets us walk through the configuration on your own data instead of trading long messages back and forth.
04
You get an answer, and a record
We reply with a fix, a workaround or a clear next step, in the same ticket, so the answer sits next to the question that prompted it. The full history stays in the helpdesk under its reference number, which makes it easy to refer back to the next time your team, or a new admin, runs into something similar. If the same problem comes back later, reply on the original ticket rather than opening a new one, so the earlier investigation is already on hand.

The quickest answers come from requests that name the app, the product and the site, describe what you expected against what happened, and include a screenshot or the exact error text. Please never include passwords, API tokens or other credentials in a request.

Submit a support request

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